FAQ

Frequently asked questions

Hoe veilig betalen?/Comment payer en toute sécurité?/How to pay securely?


-Via PayPal. Makkelijk, veilig en snel betalen. - Via Overschrijving naar rekeningnummer BE29 7512 0864 9464 met je bestelnummer. Deze ontvang je in de bevestigingsmail. -Par PayPal. Paiement facile, sûr et rapide. - Par Virement sur le compte BE29 7512 0864 9464 avec votre numéro de commande. Vous recevrez ceci dans l'email de confirmation. - Via PayPal. Easy, safe and fast payment. - Via Transfer to account number BE29 7512 0864 9464 with your order number. You will receive this in the confirmation email.




Hoe worden de producten geleverd?/Livraison du produit?/How are the products delivered?


Wij werken met een gerenomeerde leveranciers waaronder BPost, DPD en UPS. Je bestelling kan je volgen via een track&trace code. Nous travaillons avec des fournisseurs renommés tels que BPost, DPD et UPS. Vous pouvez suivre votre commande via un code de suivi. We work with reputable suppliers including BPost, DPD and UPS. You can track your order via a track & trace code.




Teruggavebeleid/Politique de remboursement/Refund policy


Als producten bij ontvangst beschadigd zijn, kunt u per mail contact opnemen met Fonsies Insane Hot Sauce. Stuur een foto van het beschadigde product en wij sturen u gratis een nieuw artikel op. Si les produits sont endommagés à la réception, vous pouvez contacter Fonsies Insane Hot Sauce par e-mail. Envoyez une photo du produit endommagé et nous vous enverrons un nouvel article gratuitement. If products are damaged upon receipt, you can contact Fonsies Insane Hot Sauce by mail. Send a photo of the damaged product and we will send you a new item free of charge.




Zijn de producten van Fonsies Insane Hot Sauce echt heet?/Les produits Fonsies Insane Hot Sauce sont-ils vraiment chauds?/Are Fonsies Insane Hot Sauce products really hot?


In de naam van ons bedrijf zit niet voor niets het woord 'INSANE'. Wij werken met de Carolina Reaper peper die volgens het Guinness book of records nog altijd als de heetste pepers ter wereld beschouwd wordt. Onze insane hot sauce is extreem pikant, de andere sausen en producten variëren van pikant tot zeer pikant. Ce n'est pas sans raison que le nom de notre société contient le mot "INSANE". Nous travaillons avec le piment Carolina Reaper qui, selon le livre des records Guinness, est toujours considéré comme le piment le plus chaud du monde. Notre Insane Hot Sauce est extrêmement épicée, les autres sauces et produits varient de épicés à trés épicés. t is not without reason that the name of our company contains the word "INSANE". We work with the Carolina Reaper pepper which according to the Guinness book of records is still considered the hottest pepper in the world. Our insane hot sauce is extremely spicy, the other sauces and products vary from spicy to very spicy.




Hoe stop ik het extreem brandend gevoel van de peper?/Comment puis-je arrêter la sensation de brûlure extrême du piment?/How do I stop the extreme burning sensation of the pepper?


Zorg ervoor dat je altijd een glas melk in de buurt hebt alvorens te proeven. De caseïne in de melk kan een gedeelte van de pikantheid wegnemen. Brood en yoghurt helpen ook. Assurez-vous de toujours avoir un verre de lait à proximité avant de goûter. La caséine dans le lait peut éliminer une partie du piquant. Manger du pain ou Yaourt aide aussi. Make sure you always have a glass of milk nearby before tasting. The casein in the milk can remove part of the spiciness. Eating bread or Yogurt also helps.









CUSTOM + SEMI-CUSTOM WEDDING STATIONERY

Tell me more about Custom + Semi-Custom Wedding Stationery!

Click below for all of the details!

I just placed an order for Semi-Custom Stationery, what are my next steps?

 

Click below to fill out your customization form! Email raechellemariepaperie@gmail.com with any questions!

What is your invitation mailing policy?


Before we ship your order to you, we carefully inspect and package everything. Once your stationery order is shipped to you + leaves the RMP studio, RMP is not responsible for any damages or loss of product within the postal network. This also applies to clients who have opted for RMP to mail out their invitations to guests as well.




What are your Terms + Conditions and Policies when ordering wedding stationery?


CUSTOM STATIONERY: Every client will recieve a copy of our policies in their custom contract. If you would like a copy of our terms + conditions for custom projects, please email us at raechellemariepaperie@gmail.com. SEMI-CUSTOM STATIONERY: All payments made through raechellemarie.com for custom + sem-custom stationery and/or custom projects, will constitue an agreement/contract between us confirming that you fully understand and agree to the polices, terms + conditions sent to you, estimated quotes, and product pricing. INTELLECTUAL PROPERTY: All designs, artwork, and content is property of Raechelle Marie Paperie. Designs and products cannot be copied, sold, altered, or reproduced. RETURNS + CANCELLATIONS: If you need to cancel your order, you may do so before your final prood approval. After your proof is approved and sent to print, your order cannot be revised or cancelled. Due to the handmade + custom nature of our stationery products, we do not accpet returns or exchanges. STATIONERY CLIENTS: PLEASE NOTE After your proof approval and your project has been sent to print, RMP is not responsible for any informational or gramatical errors. Please look over your digital proofs carefully during the proofing process and confirm informational details of your event with your vendors and/or wedding planner prior to ordering your stationery.





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