Question 1

How long will it take to receive my order?

Answer

All shop products are shipped via USPS. Most shop items will leave the RMP studio within 2-4 business days. Semi-custom stationery orders have a longer production time (see individual listings for timeframe). USPS Shipping Timeframe (once your order is processed): First Class Mail: 3-5 business days Priority Mail: 1-3 business days Priority Mail Express: 1-2 business days

Question 2

Do you ship internationally?

Answer

At this time, we currently only ship within the United States. Please check back for any updates, as we do plan to start shipping internationally in the near future!

Question 3

My item arrived damaged. What do I do?

Answer

No worries here! It's unusual for orders to arrive damaged, but sometimes things happen! Simply send us an email at raechellemariepaperie@gmail.com within 48 hours of receiving your order we will be happy to help!

Question 4

What is your return policy?

Answer

We want you to be as happy about our products as we are! If for whatever reason you wish to return your item, please contact us at raechellemariepaperie@gmail.com within 48 hours of receiving your order so we can take care of any issues that may arise. *Please Note* Any used, open, or final sale products cannot be returned and are final sale. Any custom + semi-custom orders are non-refundable. Please see "CANCELLATIONS/REDUNDS" at the bottom of this page, for a full description of our policy.

Question 5

What is your invitation mailing policy?

Answer

Before we ship your order to you, we carefully inspect and package everything. Once your stationery order is shipped to you + leaves the RMP studio, RMP is not responsible for any damages or loss of product within the postal network. This also applies to clients who have opted for RMP to mail out their invitations to guests as well. Please see "FULFILLMENT/SHIPPING" at the bottom of this page for more information about our order fulfillment and shipping policies.

Question 6

What are your Terms + Conditions and Policies when ordering wedding stationery?

Answer

CUSTOM STATIONERY: Every client will recieve a copy of our policies in their custom contract. If you would like a copy of our terms + conditions for custom projects, please email us at raechellemariepaperie@gmail.com. SEMI-CUSTOM STATIONERY: All payments made through raechellemarie.com for custom + sem-custom stationery and/or custom projects, will constitue an agreement/contract between us confirming that you fully understand and agree to the polices, terms + conditions sent to you, estimated quotes, and product pricing. INTELLECTUAL PROPERTY: All designs, artwork, and content is property of Raechelle Marie Paperie. Designs and products cannot be copied, sold, altered, or reproduced. RETURNS + CANCELLATIONS: If you need to cancel your order, you may do so before your final prood approval. After your proof is approved and sent to print, your order cannot be revised or cancelled. Due to the handmade + custom nature of our stationery products, we do not accpet returns or exchanges. STATIONERY CLIENTS: PLEASE NOTE After your proof approval and your project has been sent to print, RMP is not responsible for any informational or gramatical errors. Please look over your digital proofs carefully during the proofing process and confirm informational details of your event with your vendors and/or wedding planner prior to ordering your stationery. Please see "TERMS + CONDITIONS" at the bottom of this page for more information on our policies.

Frequently asked questions

How long will it take to receive my order?

Do you ship internationally?

My item arrived damaged. What do I do?

What is your return policy?

What is your invitation mailing policy?

What are your Terms + Conditions and Policies when ordering wedding stationery?